If you do not receive an email containing the "membership registration URL" after entering your email address, please check the following.
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◆For those using carrier address
Please configure your settings so that you can receive emails from the "plusmember.jp" domain.
*Please contact your email address provider or mobile carrier for confirmation/setting instructions.
Each mobile phone company has a high level of anti-spam email measures by default, and as a result of this, there are many cases where emails are not delivered.
Even if you are not aware of your own anti-spam measures, please be sure to check them.
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◆For those using a docomo address
Please refer to the following website for information on how to check if an email has been marked as spam.
*Moves to docomo site
»For those using the Docomo Mail app on AndroidTM smartphones
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◆For those using au address (ezweb.ne.jp/au.com)
If you set "Impersonation Control" to "High", your email may be blocked.
Please set it to "Medium" or lower or cancel the setting.
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◆For those using Softbank address (softbank.ne.jp/i.softbank.jp)
If your spam filter is set to "strong", your emails may be blocked.
Set to "Standard" or "OFF".
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◆For those using icloud.com domain address
According to Apple's regulations, the email may be determined to be in violation of Apple's local policies and may be rejected.
Please also check your inbox (spam folder).
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◆For those using a free address (gmail/yahoo)/PC address
It may be automatically sorted into your "spam folder" or "promotions" tab.
Please check beyond your inbox.
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◆Is the capacity exceeded?
You may not be able to receive emails if your mailbox is over capacity or your smartphone is over capacity.
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◆The email address contains a character string whose use is restricted.
If you are using an email address that includes the relevant character string, please register again using a different email address.
For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol (.@) immediately before the at sign, a symbol (-abc) at the beginning, etc.
*In principle, the following email addresses cannot be used as they do not comply with the world-wide Internet communication standard RFC (Request for Comments).
<Email address that does not comply with RFC>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. If two or more symbols are used consecutively
3. When symbols are used at the beginning and end (just before @)
Four. If the part before @ is 64 characters or more
Five. If the entire email address is 256 characters or more
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◆Check your email appPlease check whether the reception settings are set correctly in your email app.
*If you have any questions regarding the settings for using the email app, please contact your mobile company.
<For iPhone users>
There are two types of email sending and receiving apps: ``Mail (standard email app)'' and ``Message (MMS email).''
If you use the "Message (MMS mail)" function, you may not be able to receive emails correctly due to iPhone specifications.
Please use "Email (standard email app)".
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◆OthersPlease change your settings so that you can receive emails from your PC and emails with URLs.
Depending on the mailer or email app you are using, related emails may be displayed together as a thread.
If you are sending a blank email instead of manually entering the address, please do not include your automatic signature in the body or title.
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If this does not resolve the issue, please consider registering with another address that can receive messages.
*Gmail/Yahoo addresses are recommended.