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amazarashi Live Tour 2020 “boycott” tour details regarding refunds for the 3 performances held in September
2021.09.10
Thank you for your continued support of amazarashi.
amazarashi Live Tour 2020 "boycott" will be held after consulting with each venue and taking appropriate infection prevention measures in accordance with government and local government guidelines. However, in response to the government's decision to extend the state of emergency, tickets will be refunded to customers who wish to cancel their attendance in consideration of the spread of the new coronavirus infection regarding the three performances to be held under the state of emergency. We will take care of the following.
If you wish to receive a refund, please be sure to complete the procedure within the refund period. Please note that we cannot issue refunds after the reception period has passed.
Regarding refunds for each play guide
[Target performances]
Tuesday, September 14, 2021 Tokyo Garden Theater, Tokyo
Thursday, September 16, 2021 Fukuoka/Fukuoka Sun Palace
●Those who purchased with e+
Refund period: September 11, 2021 (Sat) 10:00 - September 15, 2021 (Wed) 23:59
▼【Refund method】
Please be sure to check your own situation.
Please complete the procedure within the specified refund period.
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*For those who have not yet received their tickets at a convenience store.
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Customers who wish to receive a refund must do so within the refund deadline.
Please apply from [Application Status Inquiry].
*Applications submitted after the refund deadline will not be accepted.
Please note.
※※Refund application cannot be canceled. Please be careful※※
●Application status inquiry https://eplus.jp/jyoukyou/
【Notes】
*Refunds must be made by the customer.
Please complete the procedure by clicking the [Refund Application] button on the screen within the refund deadline.
*Please check the refund status from "Application Status Inquiry".
We do not contact you via email, etc.
●Customers who purchase the Tokyo performance and are CREATIVEMAN MEMBERS 3A members
Application status inquiry http://eplus.jp/cmp-3a-jyoukyou/
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*For those who have already purchased a ticket at a convenience store
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This time, you will receive a refund by returning your ticket to e+.
Also, only unused tickets that have not been torn off will be eligible for a refund.
Tickets that have already been entered but have their ticket stubs (the tear-off part on the right side of the ticket) torn off.
We cannot provide refunds even if you send it back. Please note.
Please check the refund details from the URL below and be sure to return it within the period.
◆Please be sure to return the ticket to e+.
<Refund method details>
https://eplus.jp/sf/refund2/b-type
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Return deadline: Must arrive between 2021/09/11 (Sat) - 2021/09/15 (Wed)
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*For those who receive their tickets via e+smartphone app (Suma Ticket)
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■If you apply for a refund before downloading starts
From 2021/9/11 (Sat) 10:00 to before the download starts,
I would like a refund
If so, please apply from the application status inquiry page.
*Refunds must be made by the customer.
Please complete the procedure by clicking the [Refund Application] button on the screen within the refund deadline.
*Refund requests cannot be canceled.
<Refund method details>
https://eplus.jp/sf/refund2/g-type
■If you apply for a refund after downloading has started
After 2021/9/11 (Sat) 15:00 (Tokyo performance) and 2021/9/14 (Tue) 15:00 (Fukuoka performance), please download the ticket using the e-plus app and then apply.
*Refunds must be made by the customer.
Please complete the procedure by clicking the [Refund Application] button on the screen within the refund deadline.
*Refund requests cannot be canceled.
<Refund method details>
https://eplus.jp/sf/refund2/f-type
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Refund application reception period Saturday, September 11, 2021 10:00 to Wednesday, September 15, 2021 23:59
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[Information and inquiries regarding refund methods]
http://eplus.jp/refund2-toiawase/
●Those who purchased at Ticket Pia
Refund period: September 14, 2021 (Tuesday) 10:00 - September 17, 2021 (Friday) 23:59
Refund methods vary depending on how you received your ticket, payment method, etc.
Please check which refund method will be used from the URL below.
⇒ https://t.pia.jp/guide/refund.html
Contact: Ticket Pia https://t.pia.jp/help/index.jsp
●For those who purchased from Lawson Ticket (paper ticket)
Refund period: September 14, 2021 (Tuesday) 10:00 - September 17, 2021 (Friday) 23:59
You will receive a refund directly at the Lawson or Ministop store where you purchased the item. Please bring your unused ticket with you when you come to the store. *Customers who have had their items delivered and collected will receive a refund at their nearest Lawson store. *Customers who have not yet had their tickets issued at a store will be issued a ticket at the store and will receive a refund at that store.
⇒http://l-tike.com/oc/lt/haraimodoshi/
Contact: Lawson Ticket https://l-tike.com/contact/
*Please note that we are currently experiencing a high volume of email inquiries, and it may take some time for us to confirm and reply.
●For those who purchased from Lawson Ticket (electronic ticket)
Refund method: Refund using “CASHPOST”
※払戻のお手続き詳細は、公演終了1週間後より順次「ローソンチケットカスタマーセンター(customer@ent.lawson.co.jp)」よりメールにてご案内を配信致します。
*Please make settings in advance so that you can receive the domain "@ent.lawson.co.jp".
*If you do not receive information regarding refund procedure details, please contact Lawson Ticket Customer Service immediately.
Please contact Mar Center (https://faq.l-tike.com/contact/0026/0136/).
*CASHPOST is Econtext, a funds transfer company under the jurisdiction of the Financial Services Agency (registration number: Kanto Financial
This is a service provided by Director No. 00030).
●Those who purchased from LINE TICKET
Refund period: September 11, 2021 (Sat) 10:00 - September 15, 2021 (Wed) 23:59
We will send a message directly to the purchaser from your "LINE ticket info" account. If you wish to receive a refund, please follow the message and proceed with the refund procedure.
We will deposit the money into the account you specify.
⇒ https://help2.line.me/ticketapp/web/categoryId/20005226/sp?lang=ja
Inquiries: Please contact us from "Questions in Talk" on the "LINE Ticket" official account.
●Customers who purchased the Fukuoka performance at Kyodo West Japan
★Please send by mail by Thursday, September 16, 2021.
When mailing the ticket, please enclose the ticket and a memo with your desired refund address information (*) and return it to Kyodo West Japan by registered mail.
<Preferred refund address information (*)>
① 名前
② Number of sheets
③ Name of bank/branch where you wish to transfer the refund amount
④ account number
⑤ Account holder name (please specify both kanji and katakana)
⑥ Contactable phone number
<Ticket return address>
〒810-8664
Kyodo West Japan “amazarashi performance” ticket refund staff
*Address not required
お問合せ：キョードー西日本TEL 0570-09-2424 （平日・土曜11:00～17:00）
[Target performances]
2020 May 10th (Sun) Hokkaido/Kanamoto Hall (Sapporo Civic Hall)
December 17, 2020 (Thursday) Hokkaido/Kanamoto Hall (Sapporo Civic Hall)
2021 Thursday, September 23rd (holiday) Hokkaido Kanamoto Hall (Sapporo Civic Hall)
[Ticket refund method]
●Please be sure to adhere to the refund deadlines below.
Please note that we will not be able to respond after the deadline.
●Please note that some stores may not be able to provide refunds on the same day.
*Your tickets will remain valid for the rescheduled performance.
Please keep it in a safe place until the rescheduled performance date.
*Please note that if you lose or forget your ticket, it will be invalid.
■For those who purchased from Lawson Ticket
Refund period: September 14, 2021 (Tuesday) 10:00 to September 17, 2021 (Friday) 23:59
At the Lawson Ministop store where you purchased the product.
We will accept refunds, so please bring your tickets with you.
*The name of the store where you purchased the ticket is written on the bottom left of the ticket.
*Please note that refunds will no longer be possible after the refund acceptance period has passed.
Customers who choose delivery and collection will receive a refund at their nearest Lawson store.
Please refer to the URL page below for details.
http://l-tike.com/oc/lt/haraimodoshi/
Contact: Lawson Ticket
Electronic ticket customers
Please contact us using the form below within the period.
▶︎Inquiry form https://faq.l-tike.com/contact/0026/0237/
*Inquiry details: amazarashi Sapporo performance electronic ticket refund request
■For those who purchased from Ticket Pia
Refund period: September 14, 2021 (Tuesday) 10:00 to September 17, 2021 (Friday) 23:59
≪For those who purchased tickets for the Sapporo performance on September 23, 2021≫
Please request a refund from the Ticket Pia Cloak website (https://cloak.pia.jp/).
Please check the page below for details.
https://cloak.pia.jp/contents/guide/refund.html
≪For those who purchased tickets for the Sapporo performance on May 10, 2020≫
Tickets must arrive by September 14th (Tuesday) by "registered mail," "courier service," or "specified registered mail" to the address below.
Please send it back.
After the refund period ends, we will send refunds by registered mail to the address listed in the memo you will receive when returning the item, by mid-October.
【Return address】
4F Sapporo MN Building, Kita 1-jo Nishi 3-chome, Chuo-ku, Sapporo, Hokkaido 060-0001
Addressed to Pia Corporation “amazarashi / Refund reception person”
[Required items for return]
When returning your ticket, please be sure to include a note with the following information.
1. Return address
名前
3. Contactable phone number
(If there is a discrepancy between the contents of the memo and the enclosed contents, we may contact you by phone to confirm.)
4.Unit price of return ticket
5. Number of returned tickets
[Precautions when returning]
Please be sure to include your ticket and return it.
Please note that refunds cannot be given if only a memo is sent.
Contact: Ticket Pia
■For those who purchased from e-plus
Refund period: September 11, 2021 (Sat) 10:00 - September 15, 2021 (Wed) 23:59
Please check the information page below for refund methods.
■Customers who purchased tickets for the Sapporo performance
Refund methods vary depending on how you received your ticket, payment method, etc.
Please check your situation using the chart below and make sure to complete the procedure within the specified period.
https://eplus.jp/sf/refund2
■For those who purchased from LINE TICKET
Refund period: September 11, 2021 (Sat) 10:00 - September 15, 2021 (Wed) 23:59
You will receive instructions from the talk screen on LINE ticket info, so please register your payment address within the specified period.
(Please note that if you do not register within the period, we will not be able to provide a refund.)
Please note that in the event of distribution, refund notifications will be sent to the ticket holder, not the ticket purchaser.
Please refer to the URL page below for details.
https://help2.line.me/ticketapp/web/categoryId/20005226/pc?lang=ja