Thank you for always using APOLOGIES

We would like to inform you that the "APOLOGIES 10th Anniversary Gift" that you applied for the other day has been shipped.

■About delivery
・It usually takes 3 to 7 days (depending on region) from shipping to delivery.
-Delivery may take around 10 days depending on traffic conditions and your area.
*Please note that we cannot ship overseas.

■About delivery method
・Kuroneko DM service
This is a shipping method in which the item is sent by post.

*If your package has not arrived yet, please check with the person you live with to see if it has been mixed up with other mail.
*If the address is different from the address on your home nameplate, the item will be returned to you due to "unknown address".

■About undelivered inquiries
・If your package has not arrived at your registered address by the deadline (October 24th 23:59), please check the following and contact us.
・Please note that if you contact us outside of the inquiry period, we will not be able to respond.

■Reception period for undelivered items
Until 18:00 on Monday, December 19, 2022


[How to contact us]
①“ mypage Please check your registration information.
・If your current address and registered information differ due to incorrect input or moving, please click mypage Please contact us after completing the address change procedure.
・Please do not omit the apartment name, building name, or room number when registering.
・If the address is different from the address on your home nameplate, the gift you sent will be returned to you due to the "wrong nameplate."
For applicable customers, please register "Mr. ●● (name on nameplate)" at the end of the address.
*Items may be returned even if the nameplate is not displayed.
*Requests for resending due to incorrect address registration will be shipped by cash on delivery.
・If your surname has changed due to marriage, etc., please complete the change procedure from [here] and then apply for an undelivered name.

② Please contact us by filling out the information in the undelivered reception form below within the period.

[Undelivered reception form]

・Name (full name)
·post code
・Address (up to apartment/room number)
・Whether there is a nameplate
・Name on nameplate (if different from addressee)
・Whether or not you have moved
・Other concerns about undelivered items