Please contact us by email with the required information below.
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<Customer information>
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number
<Payment information>
・Membership fee payment method: [Credit card payment/mobile carrier payment]
・For credit card payment: [Credit card number] *1
・For carrier payment: [Mobile company/payment information] *2
<Details>
Entered in STEP 3
・Registered email address
·password
・Full text of the displayed error message
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*1: The information you provide will be deleted immediately after confirmation.
*2: Please see below for confirmation method.
■For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter your network PIN>Confirm PIN>Usage charges>Check details>Related menu>Check docomo payment/d payment usage charges
■For au Easy Payment: [Continuous billing ID]
au ID TOP Login from > au Easy Payment Menu > [Continuous Use Service List] > "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".
■For Softbank bulk payment: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Bulk Payment] > [Usage History] > [Confirm] of the items on this site
<Request>
Please fill in all necessary information.
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
Depending on your environment, the email link above may not launch.
Please contact us using this [
Contact Form].