The following possibilities are possible.
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◆Debit timing (in case of credit card payment)If you paid by credit card, you will be charged up to the month in which you canceled your membership.
Actual billing will be in the month following or the month after the month in which you canceled your membership, depending on the contract details and closing date.
Example) If you withdraw from membership on January 29th
The final bill will be for January usage (use date January 31st).
Actual billing (debit) will be in [February] or [March]
Please be sure to check the month of use on your statement.
*Please contact your credit card company for the actual billing period.
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◆The withdrawal procedure has not been completed to the end.Once the procedure is complete, you will receive a [Notification of withdrawal completion] email.
*If you have not received the email, please also check the "spam folder" and "promotion tab".
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◆You have registered with another email address apart from the ID you withdrew.
If you have multiple email addresses, please try logging in with the one you remember.
*If you see the membership fee payment screen, please be careful not to make the payment.
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Click here if you cannot log in-----
◆If the problem is not resolvedPlease contact us by email with the information below.
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・Full name (Kanji/Kana):
・Your nickname:
・Date of birth (8 digits in Western calendar):
·prefectures:
·Your phone number:
·email address:
・Plus member ID:
・Date of withdrawal procedure:
・Payment method: [Credit card payment/carrier payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
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*1: The information you provide will be deleted immediately after confirmation.
*2: Please see below for confirmation method.
■For docomo: [12-digit payment number]
d Menu > My docomo > Log in > Enter network PIN > Confirm PIN > Usage charges > Check details > Related menu > Confirm usage charges for docomo payment and d payment
■For au Easy Payment: [Continuous billing ID]
Log in from
au ID TOP > au Easy Payment Menu > [Continuous Use Service List] > "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".
■For Softbank bulk payment: [Order number]
Log in to
My softbank >[Menu]>"Charges/Payment Management">[Bulk Payment]>[Usage History]>[Confirm] of the items on this site
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Click here for inquiries regarding billing after withdrawal<Request>
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
Depending on your environment, the email link above may not launch.
Please contact us using this [
Contact Form].