About withdrawal

You can still log in to the site even after canceling your membership. Are you able to withdraw?

Please check below.

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◆About withdrawal procedure

You must be sure to log in to the "APOLOGIES" site.

After logging in, please proceed from [Cancellation Procedures] on mypage.

»Click here to log in

*Please access the website using a web browser (Safari/Chrome) as the procedure cannot be completed using the app.

If you complete the procedures above, you will immediately cancel your membership and will no longer be able to use the member content.

When you try to log in to the site after completing the withdrawal procedure, a "payment screen" will be displayed.

This is different from a subscription. please note.

*After you cancel your membership, you may receive several members' e-mail newsletters by mistake. Please note.

*You will need to unsubscribe separately from this page for the free e-mail magazine.

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◆If you complete the procedure for canceling continuous billing from each carrier's (docomo/au/SoftBank) site

If you cancel directly from the carrier site without going through this site, your membership will not be canceled immediately.

Because the procedure was performed in a different way than the original withdrawal procedure, it will take some time for it to be reflected on the service side.

Example) If you complete the procedure for canceling continuous billing at your carrier during October.

The withdrawal status will be reflected from the beginning to the middle of the next month (November).

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The final bill will be for October usage.

Until your cancellation status is reflected, you will be considered an active member in the system.

As a result, it may be possible to log in to the site or receive member email newsletters.

Your carrier has already canceled the recurring charges, so you cannot cancel your membership from the site.

Once your cancellation status is reflected, you will not be able to log in (membership fee payment screen).

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◆About Plus member ID (formerly EMTG ID)

The "Plus member ID" you have acquired will not be deleted (i.e. invalidated) when you cancel your paid membership.

*Since it is obtained free of charge, no charges will be incurred.

Please check the Plus member ID linking site on your [Ticketplus Page] and delete your ID if you no longer need it.

»Q.How do I delete my Plus member ID (formerly known as EMTG ID)?

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Other questions regarding "Withdrawal"

• Q.
  Please tell me how to cancel my membership.
• Q.
  I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  Billing continues even after cancellation.
• Q.
  You will continue to receive email newsletters even after you cancel your membership.

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