frequently asked Questions

What should I do if my last name has changed?

Registered name (surname) information cannot be changed from My Page.

We will accept changes after confirming your identity.

Please fill out the necessary information and contact us by email.

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<Required items>
・Registered full name (Kanji/furigana)
・Last name after change (Kanji/furigana)
・Date of birth (8 digits in Western calendar)
·prefectures
·telephone number
・Registered email address
・Plus member ID
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»Click here for name change inquiries

<Request>
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.

Depending on your environment, the email link above may not launch.
In that case, click here [Inquiry form] Please contact us.

<Note>
Please note that we cannot accept name changes that would result in changing the name to a different person.
No changes are allowed, even for family members.

*Registration of your full name is not required for "APOLOGIES".

Other questions regarding "Frequently Asked Questions"

• Q.
  I can't log in even though payment has been completed.
• Q.
  Can I change my payment method?
• Q.
  Billing continues even after cancellation.
• Q.
  Please tell me about receiving electronic tickets using the "amazarashi official app".
• Q.
  My September membership fee has been debited twice.
• Q.
  「プライバシーポリシー」が表示されます

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