About apps and electronic tickets

After reinstalling the app, I can no longer log in.

To prevent fraudulent use of electronic tickets, please change your device and reinstall the app. Up to twice a month]We have decided to do so as follows.

If you exceed the limit, you will be required to go through certain procedures and we may check your usage status.

If you have received an electronic ticket, Ticketplus (Tixplus)] please contact us.

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■ Ticketplus Customer Support
Contact us
Customer Support Hours
Weekdays 11:00-12:00 / 13:30-18:00 (excluding weekends and holidays)
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*Ticket issuing methods vary depending on the performance and advance sale.

*For details, please check the reception page.

*Please be sure to enter the [performance date and venue name] for which you have won.

Other questions regarding "About apps/electronic tickets"

• Q.
  Please tell me how to download the app.
• Q.
  Can the app be used on tablet devices?
• Q.
  Please tell me about receiving electronic tickets.
• Q.
  I can't log into the app.
• Q.
  If I change my device, can I continue to use the app?
• Q.
  A message will be displayed saying, ``After paying your membership fee, you can also use paid content from this app.''

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