About apps and electronic tickets

If I change my device, can I continue to use the app?

Please follow the steps below from your new smartphone.

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1. Download and install the app

2. After installation, log in with the ID used on the old device

3. Follow the steps for "SMS authentication" and "Identity verification procedure" and once your identity is verified, log in again.
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<Notes>

・To prevent unauthorized use, the app cannot be used on multiple devices. (One person, 1 ID, 1 device)

・You cannot register phone numbers such as landline phones or IP phones.

- Changing the device you use and reinstalling the app is limited to [up to twice a month].

・Registered phone number can be changed up to twice a year.


If you exceed the maximum number of procedures listed above, you will not be able to complete the procedure yourself.

We will check your usage status.

Please note that confirmation may take some time.


▼Those who receive electronic tickets
Please contact [Tixplus].

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Chikepla customer support
Contact Us
Weekdays 11:00-12:00 / 13:30-18:00 (excluding weekends and holidays)
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*The ticketing method differs depending on the performance/advance performance.

*For details, please check the reception page etc.

*Please be sure to write the winning performance date and venue name.

Other questions regarding "About apps/electronic tickets"

• Q.
  Please tell me how to download the app.
• Q.
  Can the app be used on tablet devices?
• Q.
  Please tell me about receiving electronic tickets.
• Q.
  I can't log into the app.
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  A message will be displayed saying, ``After paying your membership fee, you can also use paid content from this app.''

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