Regarding payment of membership fees

Duplicate payments occur every month.

It is possible that you have obtained multiple "Plus member IDs" and registered (=paid) memberships using different email addresses.

Please leave the ID you use and unsubscribe from the ID you no longer need and delete the "Plus member ID" yourself.

»How to withdraw from “APOLOGIES”

»About complete deletion of "Plus member ID"

◆If you have no idea about payment/registration
Many cases have been confirmed in which payments are made on behalf of family members.

Before contacting us, please check the following points.
If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email.

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■Customer information
For those who are interested in registering
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number

・Your email address

・Plus member ID

■Payment information
・Billed amount
・Monthly fee payment method [credit card payment / carrier payment]
・For credit card payment: [16-digit card number] *1
・For carrier payment: [Mobile company/payment information] *2
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*1: After confirming the information, we will promptly delete it.

*2: Please see below to confirm your payment number. (Moves to each mobile company's website)

■For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter network PIN>Confirm PIN>Usage charges>Confirm details>Related menu>Confirm docomo payment/d payment usage charges

■For au Easy Payment: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".

■For Softbank bulk payment: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site


»Click here for inquiries about duplicate payments

*Please refrain from making inquiries from iCloud addresses as many people do not receive response emails from our counter.

*Please note that we will not be able to respond if the required fields are left blank.

Depending on your environment, the email link above may not launch.
this【Inquiry form] Please contact us.

Other questions regarding "Membership fee payment"

• Q.
  Please tell me the membership fee and payment method.
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  We are considering new rate plans for three carriers. Are any procedures necessary?
• Q.
  Please tell me which credit cards I can use.
• Q.
  Can I use debit cards, prepaid cards, and bundle cards?
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I check/change the registered credit card?
• Q.
  Can I change my payment method? (Credit card payment ⇔ carrier payment)
• Q.
  The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
• Q.
  I would like to register using carrier payment, but I cannot select it.
• Q.
  Is it possible to pay at a convenience store or in cash?
• Q.
  How can I check my current registration status?
• Q.
  If I join in the middle of the month, will the monthly membership fee be calculated on a daily basis?

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