Regarding payment of membership fees

Can I change my payment method? (Credit card payment ⇔ carrier payment)

・Change from carrier payment to credit card payment
・Change from credit card payment to carrier payment

Both require you to cancel your membership once.
Please note that changes cannot be made from within mypage.

▼Procedure for changing payment method
1) Log in to the "APOLOGIES" website
*This procedure cannot be completed using the app, so please access using a web browser.

2) Access mypage

3) Complete your cancellation by clicking [Cancellation Procedure]
*Please be careful not to delete your Plus member ID from Ticketplus Page.

4) Log in
*At this time, please log in using the account you canceled your membership with (Plus member ID/email address).

5) Select payment method
*At this time, please proceed with the payment method you wish to use.

Even if you cancel your membership when changing your payment method, you can resume using the service while retaining your membership status.
Please be sure to complete the procedure using the same account (Plus member ID/email address) within 30 days of canceling your membership.


<Note 1>
If you change from [Carrier Payment/440 yen] to [Credit Card Payment/440 yen] within the same month,
You will be billed for two payments, totaling 880 yen per month.

*The same applies to changing from credit card payment to carrier payment.

<Note 2>
Changing your payment method means canceling your membership, so your birthday email settings will not be registered.
After re-registering, please change the setting in [Email Newsletter Settings] on mypage to "Registered."

<Note 3>
It cannot be changed in the app.
To complete the procedure, please access the site using a web browser (Safari/Chrome).

*Operation of in-app browsers (Yahoo! JAPAN app/Google app) is not guaranteed.

*The site may not function properly if accessed via various social media apps such as Twitter, Instagram, or LINE.


If you wish to change your payment method, we recommend that you cancel your membership at the end of the month and re-register the following month using your new payment method.

» "APOLOGIES" Login here


*If you are using mobile carrier payment and are changing your model, please also read the help below.

»Q. If I change my phone model, do I need to take any action? (I use carrier billing/I don't change my mobile phone company)

»Q. If I change my phone model, do I need to take any steps? (I use carrier billing/change mobile phone company)

Other questions regarding "Membership fee payment"

• Q.
  Please tell me the membership fee and payment method.
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  We are considering new rate plans for three carriers. Are any procedures necessary?
• Q.
  Please tell me which credit cards I can use.
• Q.
  Can I use debit cards, prepaid cards, and bundle cards?
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I check/change the registered credit card?
• Q.
  The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
• Q.
  I would like to register using carrier payment, but I cannot select it.
• Q.
  Is it possible to pay at a convenience store or in cash?
• Q.
  How can I check my current registration status?
• Q.
  Duplicate payments occur every month.
• Q.
  If I join in the middle of the month, will the monthly membership fee be calculated on a daily basis?
• Q.
  I was asked to authenticate myself when paying by credit card.

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