Please check the contents of [1] to [6] below.
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[1] Input errorPlease check for uppercase/lowercase letters, half-width/full-width characters, input errors, and unnecessary spaces.
Capital letters: AMAZARASHI, APOLOGIES, PTQ
Lower case: amazarashi, apologies, ptq
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[2] When logging in with Plus member ID (formerly EMTG ID)Please be sure to include the first letter "E" when entering.
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Click here to check Plus member ID*If you do not receive an email,
here "Please confirm.
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[3] When logging in with an email addressThe login ID is [email address when registering as a member].
If you have multiple email addresses, try the one you remember.
example)
icloud.com, gmail.com
softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com
yahoo.co.jp, yahoo.ne.jp, etc.
*If you change your email address
If you have not done the change procedure on My Page, please enter the [email address used when registering].
Even if you can no longer receive emails due to a model change, etc., it will still be valid as a "login ID".
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[4] Possibility of incorrect passwordAt the bottom of the login screen [
for those who have forgotten their password] Please set a new password and try logging in.
*Can be set to half-width alphanumeric characters/up to 12 digits
*If you do not receive the reset email, please
here "Please confirm.
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[5] If you return to the top pageIf cookies are disabled in your browser, it will not function properly.
Be sure to enable the setting.
*Please check
here for the recommended environment.
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[6] Validity of registration
Only those who have continued to pay their monthly membership fee can log in.
Please check your billing statements to see if your monthly payments have continued with credit card payments or mobile carrier billing.
*If you have not been billed, your membership has already been cancelled, so please join as a new member.
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◆If the above does not solve the problemPlease fill in the necessary information and contact us by email.
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<Customer information>
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number
<Payment information>
・Membership fee payment method: [Credit card payment/mobile carrier payment]
・For credit card payment: [Credit card number] *1
・For carrier payment: [Mobile company/payment information] *2
<Details>
tried logging in
・Plus member ID starting with E
·email address
・Entered password (number of digits)
・Entered password (first/last character)
・Displayed error message
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*1: The information you provide will be deleted immediately after confirmation.
*2: Please see below for confirmation method.
■For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter network PIN>Confirm PIN>Usage charges>Confirm details>Related menu>Confirm docomo payment/d payment usage charges
■For au Easy Payment: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".
■For Softbank bulk payment: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site
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Click here for inquiries about not being able to log in<Request>
Please fill in all necessary information.
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
*Depending on your environment, the email link above may not launch.
this【
Inquiry form] Please contact us.