About login

I forgot my password.

[1] Password reset

You can proceed from the TOP page » [login] » [Forgot your password]?

Please enter your "registered email address" or "Plus member ID" and date of birth and press the "Authenticate" button.

We will send you a "URL for resetting your password" to your registered email address.

Please access the URL in the email and reset your password.

»Click here for password reset page

*Half-width alphanumeric characters/up to 12 digits

If 24 hours have passed since you received the email, please try again from "Forgot your password?"

*If you do not receive an email, here "Please confirm.


[2] If you cannot reset your password

If you are unable to use your registered email address due to a model change, etc., please contact us by email with the information below.

If your registration is confirmed, we will reset your password at our counter.

Please note that we are unable to provide you with your original password.

==========
<Customer information>
・Name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·Your phone number
・Registered email address
・Plus member ID

<Payment information>
・Payment method: [Credit card/carrier]
・For credit card payment: [Credit card number] *1
・For carrier payment: [mobile company/payment information]*2
==========

*1: The information you provide will be deleted immediately after confirmation.

*2: Please see below for confirmation method.

■For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter network PIN>Confirm PIN>Usage charges>Confirm details>Related menu>Confirm docomo payment/d payment usage charges

■For au Easy Payment: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".

■For Softbank bulk payment: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site


»Click here to contact us if you have forgotten your password

<Request>
Please fill in all necessary information.
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.

*Depending on your environment, the email link above may not launch.
this【Inquiry form] Please contact us.

Other questions regarding "About login"

• Q.
  I can't log in even though payment has been completed.
• Q.
  Even though I haven't canceled my membership, it says "Payment has not been completed".
• Q.
  I can't log in because I changed my email address.
• Q.
  Do you have a membership number?
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly EMTG ID)?
• Q.
  I want to delete my Plus member ID (formerly EMTG ID).
• Q.
  I have acquired multiple Plus member IDs (formerly EMTG IDs).

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