Frequently Asked Questions/Contact Us

よくあるお問い合わせ

• Q.
  I can't log in even though payment has been completed.
• Q.
  Can I change my payment method?
• Q.
  Billing continues even after cancellation.
• Q.
  What should I do if my last name has changed?
• Q.
  Please tell me about receiving electronic tickets using the "amazarashi official app".
• Q.
  My September membership fee has been debited twice.
• Q.
  「プライバシーポリシー」が表示されます

About joining

• Q.
  What is “APOLOGIES”?
• Q.
  Please tell me how to join.
• Q.
  Can I view the site content without paying the membership fee?
• Q.
  Can I join using something other than a smartphone?
• Q.
  Can I register as a member using a name other than my real name?
• Q.
  Can one person register more than one?
• Q.
  Can children register even if they do not have a smartphone?
• Q.
  I live overseas, can I still join?
• Q.
  Are there any email addresses that cannot be used for registration?
• Q.
  I have not received the email for new member registration.
• Q.
  I was previously registered and then canceled. Can I rejoin?

会費のお支払いについて

• Q.
  Please tell me the membership fee and payment method.
• Q.
  Do I need to pay the monthly membership fee every month?
• Q.
  We are considering new rate plans for three carriers. Are any procedures necessary?
• Q.
  Please tell me which credit cards I can use.
• Q.
  Can I use debit cards, prepaid cards, and bundle cards?
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I check/change the registered credit card?
• Q.
  Can I change my payment method? (Credit card payment ⇔ carrier payment)
• Q.
  The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
• Q.
  I would like to register using carrier payment, but I cannot select it.
• Q.
  Is it possible to pay at a convenience store or in cash?
• Q.
  How can I check my current registration status?
• Q.
  Duplicate payments occur every month.
• Q.
  If I join in the middle of the month, will the monthly membership fee be calculated on a daily basis?

About login

• Q.
  I forgot my password.
• Q.
  I can't log in even though payment has been completed.
• Q.
  Even though I haven't canceled my membership, it says "Payment has not been completed".
• Q.
  I can't log in because I changed my email address.
• Q.
  Do you have a membership number?
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly EMTG ID)?
• Q.
  I want to delete my Plus member ID (formerly EMTG ID).
• Q.
  I have acquired multiple Plus member IDs (formerly EMTG IDs).

About changing registration information

• Q.
  What should I do if my last name has changed?
• Q.
  Can I change my nickname?
• Q.
  I registered my date of birth and gender incorrectly.
• Q.
  Can I change my registered email address?
• Q.
  I can't change my email address because the message "It's already in use" appears.

スマートフォンの機種変更について

• Q.
  If I change the model, do I need to do anything? (For those using credit card payment)
• Q.
  If I change the model, do I need to do anything? (Using carrier billing/no change of mobile company)
• Q.
  If I change the model, do I need to do anything? (Using carrier billing/change of mobile carrier)

About withdrawal

• Q.
  Please tell me how to cancel my membership.
• Q.
  I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  Billing continues even after cancellation.
• Q.
  You can still log in to the site even after canceling your membership. Are you able to withdraw?
• Q.
  You will continue to receive email newsletters even after you cancel your membership.

各種メールについて

• Q.
  I am not receiving emails from the site.
• Q.
  Where can I subscribe to birthday emails?
• Q.
  I didn't receive my birthday email.
• Q.
  Where can I subscribe to the free email newsletter?
• Q.
  How often is the free e-mail newsletter delivered?
• Q.
  I have not received an email reply to my inquiry.

会員チケット先行について

• Q.
  If I become an "APOLOGIES" member, will I always be able to purchase tickets?
• Q.
  If I become an "APOLOGIES" member, will I always be able to win with a good seat/number?
• Q.
  Can I apply for advance membership even if I am joining in the future?
• Q.
  Please tell me how to apply for tickets and the number of tickets that can be applied for.
• Q.
  Even if I cancel my membership, are the tickets I won as a member in advance still valid?

サイトの利用・コンテンツについて

• Q.
  What is "membership status"?
• Q.
  Please tell me the recommended environment.
• Q.
  [iPhone] I am unable to view or download content.
• Q.
  [Android] I am unable to view or download content.
• Q.
  Can I use emojis in posts and comments on apologies apologies photos /community/lyrics?
• Q.
  Can I use the site's content, CD jacket photos, artist images, sound sources, etc. on my personal homepage or printed materials?

アプリ・電子チケットについて

• Q.
  Please tell me how to download the app.
• Q.
  Can the app be used on tablet devices?
• Q.
  Please tell me about receiving electronic tickets.
• Q.
  I can't log into the app.
• Q.
  After reinstalling the app, I can no longer log in.
• Q.
  If I change my device, can I continue to use the app?
• Q.
  A message will be displayed saying, ``After paying your membership fee, you can also use paid content from this app.''

others

• Q.
  Please tell me the latest information and schedule of artists.
• Q.
  Do you accept fan letters and gifts?
• Q.
  Please let me know where to contact you regarding the online store "amazarashi official store".
• Q.
  What is "copyright"?
• Q.
  About the translation function

サイトリニューアル後の初回ログインについて

• Q.
  What is "first login"?
• Q.
  Do I always have to log in for the first time?
• Q.
  I forgot my registered email address and cannot log in for the first time.
• Q.
  I forgot the password I had set, so I can't log in for the first time.
• Q.
  A login authentication error occurs in [STEP 3].
• Q.
  Can I log in for the first time using my family member's Plus member ID?
• Q.
  I have completed [STEP 6], but I have not received the email.
• Q.
  Can I check by myself whether the first login is complete?
• Q.
  The first login should have been completed, but I can't log in.